Admission Policies and Procedures
For the health and safety of your pets and as well as others, Paws & Play Pet Resort requires verification of current vaccinations from a licensed veterinarian. Paws & Play Pet Resort will not be able to obtain vaccination records on the pet owner’s behalf. Records will need to be submitted by the owner or veterinarian’s office.
Records can be submitted in the following ways:
- In person
- Email: firstname.lastname@example.org
- Upload to your Gingr portal: https://pawsandplay.portal.gingrapp.com/#/public/login/Ii9zZWN1cmUvaG9tZSI=
Reservations received without vaccination records will be waitlisted until records are received.
Required Canine Vaccines:
Rabies: 1-3 year
Bordetella (Kennel Cough): 6 months-1 year
DHPP (Distemper/Parvo): 1-3 year
Required Feline Vaccines:
Rabies: 1-3 year
FVRCP: 1-3 year
6 months and up
All breeds are welcomed at Paws & Play Pet Resort!
Dogs that have not been spayed or neutered are not eligible for Daycare. During boarding, unaltered dogs will have outside playtime alone (without other dogs) but accompanied by an employee. $15.00 per day
Checking In: Any time before 5:30pm
Please allow a few minutes while our receptionist and kennel techs check your pet(s) in. We do an inventory of food, meds, toys, leashes, etc. left by pet owners.
Checking Out: Any time before 12:00pm
Please allow a few minutes while our receptionist and kennel techs check out your pet(s) and your personal belongings.
Checking Out: After 12:00pm
$20 half day daycare will apply. Please allow a few minutes while our receptionist and kennel techs check out your pet(s) and personal belongings.
Deposits, Change and Cancellation Policy for Holiday, Peak and Non-Peak Days or Weekends Dates:
Deposits are 50% of the total stay per pet. Deposits are collected at the time of confirmed reservation.
Cancellations on holidays: must be made 10-day prior to reservation start date for a full refund. Any cancellations after the 10-day period will forfeit the deposit
Cancellations on peak weekends: must be made 5 days prior to reservation start date for a full refund. Any cancellations after the 5-day period will forfeit the deposit.
Cancellations on non-peak days or weekends: must be made 5 days prior to reservation start date for a full refund. Any cancellations after the 5-day period will be billed one night's stay.
Early pick-ups during peak days & holidays: Pet(s) picked-up early from a confirmed reservation, will be billed $30 for the remaining nights.
Spring Break – March 10 – 19, 2023
Easter – April 7 – 9, 2023
Memorial Weekend – May 26 – 29, 2023
Independence Day – June 30 – Jul 7, 2023
Labor Day Weekend – Sep 1 – 4, 2023
Thanksgiving Week – Nov 17 – 27, 2023
*Lobby Closed Nov 23, 24 & 25
Christmas Eve & Day – Dec 15 – 26, 2023
*Lobby Closed Dec 24, 25 & 26
New Year’s Eve & Day – Dec 27, 2023 – Jan 1, 2024
Spring Break – March 08 – 17, 2024
Easter – March 29 – 31, 2024
Memorial Weekend – May 24 – 27, 2024
Independence Day – June 28 – Jul 7, 2024
Labor Day Weekend – Aug 31 – Sep 2, 2024
Thanksgiving Week – Nov 22 – Dec 1, 2024
*Lobby Closed Nov 28, 29 & 30
Christmas Eve & Day – Dec 15 – 26, 2024
*Lobby Closed Dec 24, 25 & 26
New Year’s Eve & Day – Dec 27, 2024 – Jan 1, 2025
May 30 – August 31, 2023
Two (2) night minimum stay required on weekends. Three (3) minimum may be required on holidays if the lobby is closed.
We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and/or additional time to deliver proper care.
We reserve the right to refuse service.
If any guest is found to have parasites (i.e., fleas, ticks, tapeworms), they will be treated at the owner’s expense. An additional fee will be added if our facility or yards need to be treated as well.
Should a problem arise in your absence, we will perform any necessary treatment to ensure your pet’s good health. We ask that you leave an emergency number where you will be staying or that of a friend/relative who would either be able to contact you directly or decide in your absence. Related costs will be the full responsibility of the pet owner.
In connection with the care to be provided for your pets, Paws and Play Pet Resort requests that you provide written instruction for the administration of any medication. We are happy to provide oral medication to your pets; however, we will not give insulin injections and we do not do glucose testing. Client understands that Paws and Play Pet Resort are not licensed veterinary care professionals. Client holds Paws and Play Pet Resort harmless in the event the pet(s) suffers adverse reactions or shock regarding medications instructed to be given by Client, or regarding medical care which should be administered by a veterinary care professional. We will not board for acutely ill pets, pets with uncontrolled/untreated medical conditions, or any pets that are aggressive. In these cases, we suggest the pet be boarded with a veterinarian. We will make every effort to administer medications that the pet(s) in our care requires. However, if the pet absolutely refuses to cooperate, Client authorizes and accepts charges for transport of pet(s) to a veterinarian and for veterinary administration of medications. In the event the pet continues to prevent us from medicating them, Client agrees to allow us to leave the pet with the vet and accepts all charges. Client will provide Paws and Play Pet Resort with written instruction identifying their selected veterinarian. Should Client’s own veterinarian not be available, Paws and Play Pet Resort is authorized to seek emergency veterinary assistance as needed from any vet as chosen by Paws and Play Pet Resort at the cost of Client. We will, of course, make an effort to contact Client before veterinary care is sought but reserve the right to have pets treated in the event Client and their emergency contact is unreachable. Paws and Play Pet Resort will not be held responsible for the health/well-being of the pet should Client refuse veterinary care when we deem it is necessary. Paws and Play Pet Resort is not responsible if, despite our best efforts, a pet refuses to eat, drink, accept medication, or to be walked. Pets that will not eat/drink or take medication will be transported to a vet at Client’s cost.