Admission Policies and Procedures
For the health and safety of your pets and as well as others, Paws & Play Pet Resort requires verification of current vaccinations from a licensed veterinarian. Please submit records at least 24 hours in advance to time of stay.
Paws & Play Pet Resort will no longer be able to obtain vaccination records on the pet owner’s behalf. Records will need to be submitted by the owner or veterinarian’s office. Records can be submitted in the following ways:
- In person
- Email: email@example.com
- Fax: 432-219-6076
- Online: https://pawsandplay.gingrapp.com/front_end/login/email
- Click the “Upload Files” button in the “Quick Actions” Menu
New and Updated vaccination records need to be submitted a minimum of 24 hours in advance of reservation/appointment.
If you have any questions, please contact us at 432-253-3535 or firstname.lastname@example.org
Rabies – 1 year or 3 year
Bordetella (Kennel Cough) – yearly or every 6 months
DHPP (Distemper/Parvo) – 1 year or 3 year
*or as your veterinarian recommends
Rabies – 1 year or 3 year
FVRCP – 1 year
*depending on type given
Age requirement: 6 months and up
Breed requirements: All breeds are welcomed at Paws & Play Pet Resort!
Unaltered Pets: Boarding – Please alert us if your pet is not spayed/neutered, so we can make special arrangements. Unaltered dogs will not participate in mixed play groups.
Doggie Daycare – Unaltered dogs will not be allowed to participate in daycare.
Parasite Free: If any guest is found to have external parasites (i.e. fleas & ticks), they will be treated at the owner’s expense. An additional fee will be added if facility or yards need to be treated as well.
Emergencies: Should a problem arise in your absence, we will perform any necessary treatment to ensure your pet’s good health. We ask that you leave an emergency number where you will be staying or that of a friend or relative who would either be able to contact you directly or decide in your absence. Related costs will be the full responsibility of the pet owner.
“No Show” or a cancellation on the same day as the reservation fee:
Emerald Suite $40.00
Sapphire Suite $45.00
Diamond Suite $50.00
add $5.00/each additional pet
Cancellation of reservation 1 calendar day before: $15.00, add $5.00/each additional pet
Picking Up Day(s) early before the scheduled end of reservation: $20/night cancelled
Deposit/Cancellation Policy for Seasonal and Holidays
-Deposits will be requested via email, which is $20/dog/night, during holidays and seasonal times.
-For a full refund per pet, cancellation must be made at least 14 full days prior to the day of check-in.
-For a 50% refund per pet, cancellation must be made 10 full days prior to the day of check-in, otherwise no refund.
-If the guest decides to leave early after check-in, the nights not spent are not refunded.
-Reservations are non-transferable/no substitutions.
Forms of Payment: Credit or Debit Card, Cash, Check
We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and\or additional time in order that we may deliver proper care.