Admission Policies and Procedures
For the health and safety of your pets and as well as others, Paws & Play Pet Resort requires verification of current vaccinations from a licensed veterinarian. Please submit records at least 24 hours in advance to time of stay.
Paws & Play Pet Resort will not be able to obtain vaccination records on the pet owner’s behalf. Records will need to be submitted by the owner or veterinarian’s office. Records can be submitted in the following ways:
- In person
- Email: email@example.com *Preferred and best method
- Fax: 432-219-6076
- Online: https://pawsandplay.gingrapp.com/front_end/login/email
- Click the “Upload Files” button in the “Quick Actions” Menu
New and Updated vaccination records need to be submitted a minimum of 24 hours in advance of reservation/appointment.
If you have any questions, please contact us at 432-253-3535 or firstname.lastname@example.org
Rabies: 1-3 year
Bordetella (Kennel Cough): 6 months-1 year
DHPP (Distemper/Parvo): 1-3 year*
*or as your veterinarian recommends
Rabies: 1-3 year
FVRCP: 1-3 year*
*or as your veterinarian recommends
Care for your pet is a priority of Paws and Play Pet Resort. In connection with the care to be provided for your pets, Paws and Play Pet Resort requests that you provide written instruction for the administration of any medication. We are happy to provide oral medication to your pets; however we will not give insulin injections and we do not do glucose testing. Client understands that Paws and Play Pet Resort are not licensed veterinary care professionals. Client holds Paws and Play Pet Resort harmless in the event the pet(s) suffers adverse reactions or shock regarding medications instructed to be given by Client, or regarding medical care which should be administered by a veterinary care professional. We will not board for acutely ill pets, pets with uncontrolled/untreated medical conditions, or any pets that are aggressive. In these cases, we suggest the pet be boarded with a veterinarian. We will make every effort to administer medications that the pet(s) in our care requires. However, if the pet absolutely refuses to cooperate, Client authorizes and accepts charges for transport of pet(s) to a veterinarian and for veterinary administration of medications. In the event the pet continues to prevent us from medicating them, Client agrees to allow us to leave the pet with the vet and accepts all charges. Client will provide Paws and Play Pet Resort with written instruction identifying their selected veterinarian. Should Client’s own veterinarian not be available, Paws and Play Pet Resort is authorized to seek emergency veterinary assistance as needed from any vet as chosen by Paws and Play Pet Resort at the cost of Client. We will, of course, make an effort to contact Client before veterinary care is sought but reserve the right to have pets treated in the event Client and their emergency contact is unreachable. Paws and Play Pet Resort will not be held responsible for the health/well-being of the pet should Client refuse veterinary care when we deem it is necessary. Paws and Play Pet Resort is not responsible if, despite our best efforts, a pet refuses to eat, drink, accept medication, or to be walked. Pets that will not eat/drink or take medication will be transported to a vet at Client’s cost.——————-
Age requirement: 6 months and up
Breed requirements: All breeds are welcomed at Paws & Play Pet Resort!
Unaltered Pets: Dogs that have not been spayed or neutered are not eligible for Daycare. During boarding, unaltered dogs will have outside playtime alone (without other dogs) but accompanied by an employee.
Playgroup Evaluation – Before requesting a reservation for daycare, all dogs must complete and pass a Playgroup Evaluation. An appointment for a Playgroup Evaluation can be made in your client portal, found underneath the reservations tab. If your dog will be boarding with us first (before attending Daycare) we can complete an evaluation at the time of boarding. This can be scheduled with the receptionist at the time of drop-off or an appointment can still be scheduled ahead of time before boarding with us.
Playgroup Evaluation is a one-time fee of $20. Please see Playgroup Evaluation for more details.
Parasite Free: If any guest is found to have parasites (i.e. fleas, ticks, tapeworms), they will be treated at the owner’s expense. An additional fee will be added if facility or yards need to be treated as well.
Emergencies: Should a problem arise in your absence, we will perform any necessary treatment to ensure your pet’s good health. We ask that you leave an emergency number where you will be staying or that of a friend/relative who would either be able to contact you directly or decide in your absence. Related costs will be the full responsibility of the pet owner.
Covid-19: We are currently not giving tours of our facility in the back areas. However, you are welcome to visit us in the lobby. Our play areas can be seen from the front. We currently require all clients to please wear a mask while in our lobby. (exception: children under the age of 10)
Forms of Payment: Credit or Debit Card, Cash, Check
Major Holidays Lobby is Closed: New Year’s Eve and Day, Good Friday, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Day
Holiday Rates add 10% to listed holidays:
New Year Holiday- Dec 28/Jan 3
Texas Spring Break – Mar 12/21
Easter Weekend – April 1/5
Memorial Weekend – May 28/June 1
July 4th Holiday – July 1/5
Labor Day Weekend – Sept 3/7
Thanksgiving Holiday – Nov 24/29
Christmas Holiday – Dec 22/27
Canceling a Reservation: a reservation can be canceled 4 days or more ahead of the scheduled reservation start date to not receive a cancelation fee. Reservations canceled 3 days or less before the reservation start date will receive a cancelation fee of the reserved size suite for one night.
- Small- $50
- Medium- $55
- Large- $60
- Cat Condo- $30
For example: reservations that start on a Friday need to be canceled by the previous Monday or earlier, for no cancellation fee. If canceled between Tuesday-Friday, there is a cancelation fee. The fee is the price of a one-night stay in the suite size reserved.
Picking up day(s) early before the scheduled end of reservation: $20/night/pet canceled*
Dropping off day(s) late from the scheduled start date of reservation: $20/night/pet canceled*
* These fees will be applied during the 3-day cancellation fee period.
We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and\or additional time to deliver proper care. We reserve the right to refuse service.